Refund Policy
Legal Disclaimer
The contents provided here are only general and technical explanations and information regarding the creation of a refund policy. It should not be relied upon as legal advice or recommendations, as the specific terms that must be established between your business and your customers and visitors cannot be known in advance. We recommend that you seek professional legal advice to understand the requirements for and to receive assistance in creating your terms of use.
Refund Policy – General Principles
A refund policy is a legally binding document that establishes the legal relationship between you and your customers and describes how and under what conditions you will refund them. Online businesses that sell products may be required to provide a return and refund policy (due to local laws and regulations) and may also be required in some jurisdictions to comply with consumer protection laws and to avoid legal claims from customers who are dissatisfied with the products they purchase.
What to include in your refund policy
Generally, a refund policy will state things like: the time period covered, the extent of the refund (full or partial), and the conditions for the refund.