Shipping Terms

The contents provided here are only general and technical explanations and information regarding the creation of shipping policies. The contents should not be relied upon as legal advice or recommendations, as the specific terms that must be established between your business and your customers and visitors cannot be known in advance. We recommend that you seek professional legal advice to understand the requirements for and to receive assistance in creating your terms of use.

Shipping Policy – Principles

A shipping policy is a legally binding document that establishes the legal relationship between you and your customer. It outlines your obligations to your customers and provides a legal framework for dealing with different eventualities.

A shipping policy is beneficial for both you and your customers: they understand and benefit from the services you offer, and a clear shipping policy gives customers peace of mind knowing that they'll be happy to buy from you if they're worried about delivery times and the shipping process.

What to include in your shipping policy

Generally, your shipping policy will state things like: order processing times, shipping fees, domestic and international delivery methods, potential service interruptions, etc.